Order cancellation & Refund Policy
Following is the broad guidelines for cancellation & refunds, in case a customer wishes to cancel his order after placing it
- Within 10 minutes or less after placing a fully paid order – 90% of the amount paid shall be refunded.
- Within 20 minutes or less, but greater than 10 minutes after placing a fully paid order – 50% of the amount paid shall be refunded.
- After 20 minutes of placing a fully paid order – No amount shall be refunded.
The above amount shall be excluding of any taxes or levies (if applicable)
Delivery and Pick up timings, after placing a confirmed paid order
- Deliveries (within specified area) shall be made within 45 to 60 minutes of placing a fully paid order.
- Delivery to self pick up orders shall be made within 30 to 45 minutes of placing a fully paid order.
A. In case of a Delay of more than 15 minutes (of promised delivery time) for door step delivery, the customer shall be notified by means of an sms or a call on his registered mobile number/ phone number.
The customer shall be provided with a Gift voucher, as a gesture of compensation for the delay.
B. In case of delays beyond 30 minutes (of promised delivery time) for door step delivery, the customer can opt to cancel his order and claim refund or can avail a 25% discount on the bill value.
C. For all pick up orders we promise the customer a surprise gift, for order values of 50 dollars or above.